The contents of our services vary widely. They include, but are not limited to, guiding aircraft to loading and unloading cargo, creating loading plans and instructions, and cleaning aircraft. These are services that are directly related to the safety and punctuality of operations, and to the provision of a comfortable space for customers.
ANA Airport Services carries out the necessary work, from when an aircraft arrives to when it departs, at the parking aprons. We also carry out process management, including all work related to the state of preparation of the passenger cabins and the boarding status of passengers.
We guide aircrafts that have landed to their designated stop position.
We handle luggage checked by customers in a speedy and careful manner.
We report on the progress of work to pilots during takeoff and landing.
We control the work process from arrival to departure.
We conduct external inspections while cleaning aircrafts with dedicated apparatuses.
Consists of pushing departing aircraft to a location where they can propel themselves forward, using a special vehicle.
We move aircraft using a special vehicle.
・Operation of automatic guidance equipment
・Ground power supply work (power supply vehicles)
・Loading and unloading work ・Brakeman
・De-icing and anti-icing work
・Passenger jet bridge operation
We make preparations for departure, centering on the cleaning of the cabin, loading and unloading passenger cabin supplies, and work related to storage, water supply/drainage and sewage.
We carry out water supply and drainage for drinking water used on aircraft.
We clean every corner of the passenger cabin of aircraft that have arrived, replenish the passenger cabin supplies, and tidy up the cabin so that passengers can be welcomed again.
We carry out inventory management of blankets, earphones, and other items used by passengers on aircraft.
We oversee the series of necessary operations from when cargo is received until it is loaded onto the aircraft.
We create plans for loading cargo onto aircraft.
Cargo is stowed on dedicated containers and pallets based on the loading instructions that are given.
We carry out receiving of cargo from customers and the delivery of cargo that has arrived.
We measure the weight of cargo and decide on the cargo to be loaded onto an aircraft.
・Special cargo (dangerous articles, animals, valuables)
・Handling of import/export cargo
・Creation of airway bills
・Notification to consignees, agents